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Mountain Gear Website Review & Ratings + Mountain Gear Coupons

Mountain Gear: Products & Services

Mountain Gear sells everything related to mountain sports and outdoor recreation. They have a large selection of mountain gear, clothing and footwear for all types of outdoor recreation. Mountain Gear carries outdoor recreation gear and clothing by name brand manufacturers like The North Face, Black Diamond, Marmot, prAna, Ex Officio, Mountain Hardware and many others. You can search for products brand, activity, department, sales and gender. Their categories are:

  • Departments include gear, clothing and footwear.
  • Activity includes climbing, snow sports, mountain lifestyle, camping and hiking and running.

Mountain Gear: Company Background

Mountain Gear was founded in the early 1990s when Paul Fish designed a better backpack and then made it by hand. Paul Fish and his wife, Karn opened the first Mountain Gear store in Spokane, Washington and they published their first catalog in 1993. The Mountain Gear website was launched in 1995. Today, they have a 112,000 square foot LEED Gold certified building in Spokane and you can call their customer service at 1-800-829-2009.

Mountain Gear: Customer Feedback & Reviews

Mountain Gear has good customer comments with the most negative comments being about communication problems with their customer service department. For the most part, customers seem pleased including the following comments on ResellerRatings.com:

  • "I ordered a NorthFace jacket (with fast shipping). I placed the order on Monday morning (Feb 13) and received my jacket on Wed morning (Feb 15). They provided me a tracking number when I called on Tuesday, and I must say my experience with Mountain Gear was very positive. The jacket I ordered was not available in the size and color I wanted from a lot of other on-line merchants, and the price was below the other merchants as well. I can highly recommend Mountain Gear"
  • "Was skeptical after reading the reviews here. But I had a good experience. I called prior to placing my order to confirm it was in stock and also when it would ship. The customer service lady was pleasant and professional. She was also upfront telling me that there was only 1 left and if I didn't place my order soon it they would be out of stock. Order shipped as mentioned and I received my product. I would buy from again."
  • "Placed an order for a Refugium Jacket. Mountain Gear was the only place that had my size. They gave me good information on how the jacket worked and fit. My order arrived in just 3 days and was exactly what I wanted. Highly recommend this company."
Mountain Gear: Business Credibility & Trustworthiness

Mountain Gear is a member of the Eastern Washington, North Idaho and Montana Better Business Bureau with an A+ rating. They have had eight closed complaints during the last three years and they have been a BBB member since 1998. Their corporate office and distribution center are both LEED Gold certified, which means it is a healthy place to work and environmentally friendly. Mountain Gear supports numerous groups and organizations such as Summit for Someone, American Alpine Club, Access Fund and International Mountain Guides.

Mountain Gear: Website Popularity & Google Ranking

Mountain Gear has the following internet rankings.

  • Alexa.com shows Mountain Gear with a traffic ranking of #35,641 in the United States and a worldwide traffic ranking of #121,976 with 522 sites linking in. They are also very popular in China. They have a 54% bounce rate and 3.60 daily page views per visitor.
  • Their Google Page Rank is 5 out of 10.
  • According to Compete.com, they have 85,509 unique visitors to their website each month (US data only).
Mountain Gear: Social Media Presence

You can follow Mountain Gear on their social media pages.

  • Mountain Gear has a good Facebook page with incredible climbing videos, articles about mountain climbing courses and product photos. They have 7,040 Likes.
  • They are on Twitter @MountainGear with American Alpine Club membership discount offers, interviews with mountain climbers and much more. They have 1,081 followers and have sent 3,824 tweets.
  • Mountain Gear is also on YouTube with excellent mountain climbing videos.
  • They have a Pinterest page with 25 boards and 1,613 pins.

Mountain Gear: Website Security & Safety

Mountain Gear uses the following methods to ensure safe transactions at their checkout.

  • They use the https secure internet connection at their checkout.
  • Mountain Gear is a verified Norton Secure website signed by VeriSign.
  • According to the Google Safe Browsing Tool, they are not a suspicious website. Of the 20 pages Google tested during the last 90 days, 0 pages resulted in malicious files or software being downloaded or installed. 
Mountain Gear: Pricing & Packages

Mountain Gear has a Best Price Guarantee that states if you find a lower price on the same item at any authorized US dealer, Mountain Gear will match that price up to 14 days after you make your purchase. A few of their prices include:

  • The North Face Men's Iceflare Mid GTX currently costs on sale $109.97.
  • Women's Aria Down Hoody Jacket currently on sale costs $149.98.
  • The North Face Big Fat Frog 24 Tent - 2 Person Box currently costs $208.97.
  • Women's Black Diamond Fever Mitt currently on sale for $54.98.
  • Salomon men's XR Shift Trail Running Shoe currently on sale for $64.98.
  • Bluewater 5 mm Titan Spectra Cord costs $1.25.

Mountain Gear: Shipping Rates & Policies

Mountain Gear offers free economy shipping with orders over $59 within the continental United States. For orders under $59, the economy shipping rate is $7.99. Their shipping rates are determined by the dollar amount of the purchase. Mountain Gear offers the following shipping methods.

  • Economy
  • Standard Ground
  • 2nd Day Air
  • Next Day Air
  • Alaska and Hawaii ship via US Mail ground rate or 2-Day
  • APO/FPO addresses ship at the Standard shipping rates
  • They also ship internationally.

You can see a complete list of their shipping rates on their shipping page and their customer service page.

Mountain Gear: Payment Methods Accepted

Mountain Gear accepts the following credit cards for payment.

  • Visa
  • MasterCard
  • American Express
  • Discover Card

Mountain Gear also accepts payment by PayPal and you can enter in any gift cards or coupons at the checkout. They do not mention if they accept checks, money orders or wired money transfers. They do not mention if they accept orders by telephone. 

Mountain Gear: Returns, Refunds & Exchange Policy

Mountain Gear guarantees every product they sell. If a product does not meet to your satisfaction or expectations during the products useful life, the company promises to repair it, replace it or give you a refund. Mountain Gear will accept returns of most products in new and clean conditions in the original packaging. Weight-bearing climbing equipment is not returnable. Before returning a product, you will have to download the return form, which you can get on their customer service page. All returns must be cleaned before returned or they return can be refused or a $5 cleaning fee will be assessed. 

Mountain Gear: Product images & screenshots
Mountain Gear Coupons
Get Up To 25% Off Mountain Gear At Amazon @ Mountain Gear
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